Refund policy
REFUND & EXCHANGE POLICY
The Wig Plug
At The Wig Plug we take great care to ensure every wig meets our quality standards before it leaves us. Please read this policy carefully before placing your order. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.
Change of mind, size and colour
Because wigs are a personal, hygienic product, we do not accept returns, exchanges or refunds for:
- change of mind
- the wrong size, length or style chosen at checkout
- colour appearing different to how it looked on your screen
- any wig that has been worn, washed, styled, coloured, or had its lace cut or otherwise altered
Damaged, defective or incorrect items
In accordance with the Consumer Protection Act, if your order arrives damaged in transit, is defective, or is not the item you ordered, you are entitled to a replacement or a full refund once we have received and inspected the item. We arrange and cover the cost of the return in these cases.
Please check your order on arrival. Report any visible transit damage or an incorrect item within 48 hours of delivery so we can resolve it quickly — email info@thewigplugct.co.za with your order number, a description of the issue, and clear photos of the item and its packaging as received. Reporting within 48 hours helps us act fast; it does not limit your statutory rights, and genuine manufacturing defects are covered for six months under the Consumer Protection Act.
How refunds are paid
Approved refunds are made to your original payment method within 10 business days of us receiving and inspecting the returned item.
Please note
- Where we ask you to return an item, please send it back in the condition you received it, with original packaging where possible.
- Wigs with cut lace are not eligible for exchange for change of mind or fit. If a wig had a genuine manufacturing defect present on delivery, your rights under the Consumer Protection Act still apply.
- Proof of purchase must be provided for any claim.